Lottery Hotline Inquiries

This form is designed to respond to questions and requests from retailers that are not deemed urgent. It's important that you complete the form with accurate information so we can assess and respond accordingly. If this is an urgent request, please call the Lottery Support Hotline 1-800-667-1649.

Privacy notice

Privacy Notice
Your personal information is collected in accordance with B.C.’s Freedom of Information and Protection of Privacy Act and will be used, accessed, disclosed and stored by British Columbia Lottery Corporation (BCLC) and its service providers inside and outside of Canada for the following purposes:

1) To facilitate and administer lottery retailer training and development;
2) To communicate with you on lottery related business;
3) To prevent fraud and for investigation purposes in respect to lottery retailer and other prize claims; and.
4) To comply with applicable laws.

If you have any questions about the collection or use of your personal information, please contact BCLC’s Customer Support at 74 West Seymour Street, Kamloops, BC, V2C 1E2, Telephone: 1-866-815-0222 or